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World Cup Frequently Asked Questions:

Where does eSeats.com get the World Cup Rugby Tickets you are selling me? We purchase our tickets from licensed NATB ticket agents who have secured their tickets directly from IRB. All of our tickets are 100% guaranteed to be authentic. We DO NOT purchase tickets from individuals who have posted tickets on such sites as StubHub, Ebay or Craigslist. We strongly reccomend you stay away from these sources for your tickets. Our company has been selling tickets to major sporting events for many years. We also have a sister company called Championship Tennis Tours which is a leader in the tennis travel world since 1987 so we have a deep understanding of selling tickets to major international events.

Is buying World Cup Rugby Tickets tickets from you legal? Absolutely! Despite threats and warnings you may have read in the news, the resale of tickets is 100% legal and if you are still concerned please visit the NATB website for more information about the resale of tickets.

How can I be sure I will get my tickets? Once we receive your ticket request we will process your order and send you an order confirmation. Your order confirmation is your guarantee that you will receive tickets. Your order confirmation will include details on delivery of your tickets. For more assurances, we encourage you to visit our testimonials page which provide testimonials from our past customers. If this still isn't sufficient feel free to call our office and we will provide you with professional references that you can talk to and decide for yourself. Lastly, we are long standing members of the Better Business Bureau and the National Association of Ticket brokers which is an elite group of ticket brokers who uphold the highest ethical standards.

Why do I have to pay for my tickets now if I'm not receiving them until 2-4 weeks before the event? When you place your order with us we must purchase your tickets immediately from our supplier. Prices in the secondary market can change dramatically and in order for us to secure your tickets at the price you see today on our website we must purchase them today from our suppliers.

Do you have a real office? Yes! Our office is located at 13951 N. Scottsdale Road Suite 133. We have been at this location for years and have no plans to move. Our offices are open Monday - Friday from 8:00 am to 5:00 pm and after hours we have a Live Answering Service.

Why do I see different prices for the same category of seating? At the World Cup and many international sporting competitions such as the Olympics, the Euro Cup etc, tickets are sold by Category 1, 2 or 3 and 4. Category 1 being the best. This price discrepancy between tickets in the same category reflects the pricing set by different sellers. There is no qualitative difference between the two it's simply the sellers who have decided to set their prices differently.

When will I get my tickets? Tickets will be printed in mid April to early May 2014 and shipped directly to you from our suppliers via FedEx shortly thereafter. You will need to sign for the tickets.

What protection do I have if I don't receive my tickets? Firstly, this has never happened in the 11+ years eSeats.com has been in business. Secondly, since you are paying for your tickets using a major credit card, if you don't receive your tickets you don't pay for your tickets. Lastly, we have several layers of backup suppliers for every event so even if the supplier we contract with for your tickets does not come through, we have backup suppliers who we would source your tickets. Part of our expertise in this business comes from knowing who to work with and making sure our customers are always taken care of. Our priority is you, not our suppliers. eSeats.com always takes the LONG TERM view in our dealings with our customers. We intend on being your ticket agent for life.

How does the ticket pricing work? The prices are determined by market forces which reflect the supply and demand for the particular event. The Face Value of the ticket is the price the ticket was originally issued by FIFA , in the secondary market the prices are set by the sellers who own the tickets. eSeats.com is simply a safe and reliable place to secure your tickets without the hassles of trying to purchase tickets through the world cup ticket lottery.

More World Cup Ticket questions? Feel free to contact us with any additional questions you might have. 800-660-6031.