1. Money Back Guarantee Overview
The eSeats.com guarantee protects you, the purchaser, by guaranteeing return of your ticket purchase price once your order has been confirmed with you in the form of an invoice. Additionally, our Buyer's Guarantee ensures you that: * Your tickets will be authentic, delivered in-time for your event and will be as good as or better than the ones noted in your confirmation. Lastly in the event the event you purchased tickets for has been cancelled, you will receive a full refund less S&H, as long as the event has not been postponed or re-scheduled.
More details below about our Buyer's Guarantee
2. Authentic Tickets
All tickets sold by eSeats.com are guaranteed to be authentic. Period. No fine print.
3. What if my event is cancelled?
If an event is cancelled for any reason we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. Exception for tennis event rainouts, there are no refunds on tennis event rainouts. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 3 MONTHS OF THE ANNOUNCEMENT OF THE CANCELLATION.
4. What if my event is postponed?
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events. It is the customer's responsibility to check with local media to know when an event has been rescheduled.
5. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot always be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
6. Problems with your tickets or your confirmed order? Contact us immediately!
If the tickets on your confirmed order are not received before the event, please contact us immediately. eSeats.com will work with the seller to deliver the tickets to you. If the tickets or acceptable substitutes cannot be delivered prior to event, then eSeats.com will refund 100% of your payment for the undelivered tickets. If the tickets on your confirmed order are deemed invalid and not honored by the venue, then please get a manager from the venue to confirm the incident in writing, and contact us immediately. eSeats.com will attempt to procure replacement tickets for the event. If acceptable substitutes cannot be delivered for the event, then eSeats.com will refund 100% of your payment for the invalid tickets. Guaranteed! - Be sure to avoid scalpers and buy with confidence.
7. TicketFast Tickets:
TicketFast tickets are the newest form of tickets issued by ticketmaster. These tickets are valid and 100% legitimate tickets. Each TicketFast ticket features a unique bar code that is scanned at the gate of the venue.
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