Ticket "scalping" is an ancient practice and some consider Internet ticket broker sites to represent the newest generation of scalpers. Reputable online ticket brokers disagree, noting a key difference: unlike scalpers, they do not negotiate their prices. An industry association, the National Association of Ticket Brokers (NATB), has set standards for the resale of tickets and enforces a Code of Ethics among its member brokers.

If you are considering buying tickets on the secondary market, the Better Business Bureau offers the following tips to ensure a successful transaction.

BBB and NATB present the following tips for consumers:

  • Understand the terms of the transaction. For example, ask for section and row, and check the seating chart.
     
  • Do your research and know the market price.
     
  • Make sure your ticket reseller is a member of the National Association of Ticket Brokers - you can check if your reseller is an NATB member at www.VerifiedTicketSource.com.
     
  • Do not buy on the street corner or outside an event.
     
  • Do not buy on an unsecured website.
     
  • Do not pay with cash.
     
  • Do not take the "too-good-to-be-true" deal.
     
  • Report counterfeit or dishonest sellers.

Many of the same concerns that apply to other online transactions apply to ticket sales as well. Watch out, for instance, if the seller will communicate only through email and will not provide a physical address and phone number. Don’t purchase from a seller outside of the country. As always: If the deal seems too good to be true, it probably is. Scammers frequently lure customers with unrealistically low prices.

If you find out that you have purchased a counterfeit ticket, report it to the NATB and file a complaint with the BBB (www.bbb.org) to help warn other potential customers.

Here are some links about scams which we will add to over time.

  1. Considering VividSeats?
  2. Considering StubHub?
  3. ScoreBig.com Ticket Discounter Closes
  4. Stubhub breaks a fans dreams, revokes confirmed order.
  5. Buying spec seats for a big show is not always the best idea. ( Viagogo )
  6. Booking Hotel Rooms for Super Bowl?
  7. TicketNetwork, Seat Geek just Shrugged when its brokers reneged
  8. Super Bowl fans stranded over broken orders
  9. Which brokers are not filling their Super Bowl Orders
  10. Counterfeit Tickets - Story from ABC News
  11. Counterfeit Tickets - A growing problem
  12. DerbyDeals? Think Again
  13. Buyer Beware - Kentucky Derby Scam Site
  14. StubHub Consumer Complaints - Buyer Beware
  15. Several hundred fans not allowed into NFL Game
  16. StubHub BCS National Football Woes
  17. StubHub Garth Brooks Fraud Tickets
  18. Fighting fraud - tickets sold via StubHub

Have Questions?
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