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Ticket "scalping" is an ancient practice and some consider Internet ticket broker sites to represent the newest generation of scalpers. Reputable online ticket brokers disagree, noting a key difference: unlike scalpers, they do not negotiate their prices. An industry association, the National Association of Ticket Brokers (NATB), has set standards for the resale of tickets and enforces a Code of Ethics among its member brokers.

If you are considering buying tickets on the secondary market, the Better Business Bureau offers the following tips to ensure a successful transaction.

Stick to this game plan

Here’s what you need to keep in mind when you are buying tickets: Is the seller listed in the BBB Business Reviews at Look them up there and find out what their history of complaints has been, as well as read customer reviews.

▪ Are they a member of the National Association of Ticket Brokers? This group works with law enforcement and team organizations to combat counterfeiting of tickets.

▪ What is the seller’s online history? Check their testimonials and how long they've been in business. Check for reviews for the business online.

▪ Is there a refund policy? If they do not offer to provide clear details about your transaction, avoid them.

▪ What payment form do they accept? If they only want you to send a cashier’s check, wire money or use a prepaid debit card, don’t buy from them. Credit cards are the safest way to pay.

▪ Are there hidden fees? All fees should be disclosed up front. There may be service fees and shipping fees. Find out before committing to the sale.

Many of the same concerns that apply to other online transactions apply to ticket sales as well. Watch out, for instance, if the seller will communicate only through email and will not provide a physical address and phone number. Don’t purchase from a seller outside of the country. As always: If the deal seems too good to be true, it probably is. Scammers frequently lure customers with unrealistically low prices.

If you find out that you have purchased a counterfeit ticket, report it to the NATB and file a complaint with the BBB ( to help warn other potential customers.

Here are some links about scams which we will add to over time.

  1. Ticket Discounter Closes
  2. Stubhub breaks a fans dreams, revokes confirmed order.
  3. Buying spec seats for a big show is not always the best idea. ( Viagogo )
  4. Booking Hotel Rooms for Super Bowl?
  5. TicketNetwork, Seat Geek just Shrugged when its brokers reneged
  6. Super Bowl fans stranded over broken orders
  7. Which brokers are not filling their Super Bowl Orders
  8. Counterfeit Tickets - Story from ABC News
  9. Counterfeit Tickets - A growing problem
  10. DerbyDeals? Think Again
  11. Buyer Beware - Kentucky Derby Scam Site
  12. StubHub Consumer Complaints - Buyer Beware
  13. Several hundred fans not allowed into NFL Game
  14. StubHub BCS National Football Woes
  15. StubHub Garth Brooks Fraud Tickets
  16. Fighting fraud - tickets sold via StubHub

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