1. Money Back Guarantee Overview
eSeats.com is proud to offer our customers a 200% money-back guarantee on the validity of any tickets purchased from us. We only obtain tickets from secure and trusted sources such as fellow NATB members and venues and promoters directly. All tickets sold through eSeats.com are genuine tickets. Our Money Back Guarantee protects you, the purchaser, by guaranteeing return of 200% of your ticket purchase price in the event your tickets are not valid for entry.
2. Authentic Tickets
All tickets sold by eSeats.com are guaranteed to be authentic. Period. No fine print. In other words, you won't have to worry about getting into your event after receiving your tickets from eSeats.com.
3. What if my event is cancelled?
If an event is cancelled for any reason we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. Exception for tennis event rainouts, there are no refunds on tennis event rainouts. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 3 MONTHS OF THE ANNOUNCEMENT OF THE CANCELLATION.
4. What if my event is postponed?
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events. It is the customer's responsibility to check with local media to know when an event has been rescheduled.
5. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot always be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
6. Problems with your tickets or your confirmed order? Contact us immediately!
If the tickets on your confirmed order are not received before the event, please contact us immediately. eSeats.com will work with the seller to deliver the tickets to you. If the tickets or acceptable substitutes cannot be delivered prior to event, then eSeats.com will refund 100% of your payment for the undelivered tickets. If the tickets on your confirmed order are deemed invalid and not honored by the venue, then please get a manager from the venue to confirm the incident in writing, and contact us immediately. eSeats.com will attempt to procure replacement tickets for the event. If acceptable substitutes cannot be delivered for the event, then eSeats.com will refund 100% of your payment for the invalid tickets. Guaranteed! - Be sure to avoid scalpers and buy with confidence.
7. TicketFast Tickets:
TicketFast tickets are the newest form of tickets issued by ticketmaster. These tickets are valid and 100% legitimate tickets. Each TicketFast ticket features a unique bar code that is scanned at the gate of the venue.