To view our Sales Terms & Conditions, please click here.
We accept VISA, MasterCard, American Express, and the Discover card. The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and eSeats.com against fraudulent credit card use.
All tickets are shipped via FedEx Express courier service and all deliveries require a signature. We do not allow any reroutes on the package. The courier must deliver it to the address on any package. They cannot deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place your order. Tickets are normally sent to your credit card billing address.
TicketFast tickets are the same as E-Tickets used by the airlines. E-Tickets or TicketFast tickets are the newest form of tickets issued by ticketmaster. These tickets are valid and 100% legitimate tickets. At the venue, the ticket's barcode will be scanned to give you entry. The E-Tickets are 100% transferrable so the name printed in the upper right corner of the ticket is irrelevant when attending an event. These tickets can be e-mailed or faxed to you in order to facilitate last minute requests. To learn more about how TicketFast tickets work, please visit our Order Guarantee
eSeats.com believes in making it easy to buy your tickets, so we are one of the few ticket companies which offer FREE FedEx Express Saver shipping (3 business days) on orders over $500 within the USA. If your tickets need to arrive sooner than 3 business days, we strongly suggest you select next day afternoon or morning shipment for a small extra charge. Please note that the delivery times are from the date that we ship the order. Some tickets will require 1-2 days processing time. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.
CONTINENTAL UNITED STATES
FedEx Express Saver $10
Standard Overnight - Next day afternoon $19.95
Priority Overnight by 10:30am Delivery $25
Saturday Delivery $30
INTERNATIONAL SHIPPING RATES
International to Canada $30
eSeats.com will inform you as to when you can expect your package when we confirm your order. Your FedEx tracking number will be located directly below the word INVOICE, on the mid right hand side of our email confirmation. If the FedEx package does not arrive by when expected, please contact our Customer Service Department. Since we require a signature on all deliveries most packages can be traced quickly.
I purchased tickets from eSeats.com but cannot attend the event. What is your refund/return policy? There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from eSeats.com, please contact jenn@eSeats.com or call us at 1-800-660-6031 ext 221.
If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout we will provide a full refund for the amount that you paid for the tickets. Any Shipping and Service charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 10 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the ballpark for a seat to a future game that is still available. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.
If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events.
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
The ticket-hold policy is set by each individual listing seller. Although we cannot guarantee that a particular seller will be willing to hold tickets, we will certainly ask them on your behalf. If we are able to have a seller hold tickets, they typically will allow an hour or two for you to make your final decision on whether or not to purchase the tickets.
eSeats.com gift certificates make great gifts. Gift certificates can be purchased in the followng increments of $250, $500 and $1000 and used for any event. To purchase a Gift Certificate Click Here
Consigning tickets on eSeats.com is a great way to get cash for your tickets. Our consignment department accepts tickets on consignment for all events. Please complete the Consign Tickets Agreement located HERE
. On further questions, please contact our office at sales@eSeats.com or at 800-660-6031.