FAQ's

Tickets are set for local pickup or delivery in Russia. How is this going to work?
Choose "Local Delivery" as your delivery method at Checkout. You will then email sales@eseats.com your hotel details.
As far as the Fan ID is concerned, once you receive your tickets, you can go to a Fan ID center and receive the Fan ID there. There are many Fan ID centers in all stadium cities including many in Moscow and Saint Petersburg, as well as at airports.  Getting the Fan ID there is quick and simple, show the ticket, Passport or ID, and give all personal information, they take the photo there and you get the Fan ID.

How can we be sure your tickets authentic?
We purchase our tickets directly from authorized suppliers and NATB member companies. All of our tickets are 100% guaranteed to be authentic and official. We DO NOT purchase tickets from individuals who have posted tickets on such sites as StubHub, Ebay, Viagogo or Craigslist.

Fan ID - All clients will need to make a FAN ID to visit the games. We will provide order confirmation numbers together with the tickets, but all clients will need to make their own FAN ID. Please visit www.fan-id.ru for more information. Fan ID is a mandatory identity document for all spectators at the world cup, without which they will not be allowed into the stadiums. It also serves as a public transport card, as well as a temporary visa valid from 10 days prior to kick off until 10 days after 2018’s world champion is determined in the final match on July 15.

When will I receive my World Cup tickets?
Expect the tickets to be ship to you 2-3 weeks before your match. With major events like the FIFA World Cup and the Olympics etc, tickets are not printed by the event organizer until about 1 month prior to the start of the event.

Do you offer a Local Pickup option? Yes! We will have local agents in Saint Petersburg and Moscow who can meet with you upon your arrival into the country and schedule a collection for your tickets. Just choose the "Local Pickup" option at Checkout. This is the perfect option if you think you will be traveling and won't be home to receive your tickets.

Why are tickets in the same category priced differently?
Suppliers often set their prices differently depending on their own business situation. Since the actual seat locations are not allocated until FIFA physically ships out the tickets in late May 2018, we only sell tickets by category for the FIFA World Cup.

Is buying World Cup Tickets tickets from you legal?
Absolutely! Despite threats and warnings you may have read in the news, the resale of tickets is 100% legal and if you are still concerned please visit the NATB website for more information about the resale of tickets.